MyChippy.com Privacy Policy

This website is operated by MyChippy.com Ltd. We take your privacy very seriously therefore we urge to read this policy very carefully because it contains important information about on:

Who we are, Third party technologies we use

How and why we collect, store, use and share personal information,

Your rights in relation to your personal information, and

How to contact us and supervisory authorities in the event that you have a complaint.

Who we are

MyChippy.com Ltd (‘we’ or ‘us’) (trading as MyChippy.com) collect, use and are responsible for certain personal information about you.  When we do so we are regulated under the General Data Protection Regulations which apply across the European Union (including the United Kingdom) and we are responsible as ‘controller’ of the personal information for the purpose of those laws.

The personal information we collect and use

a) Personal information you provide to us

We collect the following personal information that you provide to us:

-       Name

-       Address

-       Email addresses

-       Telephone numbers

Some examples of when we collect this information include:

-       When signing up to our newsletter

-       When making purchases

-       When entering competitions

-       When communicating with our business

b) Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you

-       Shall consent on their behalf to the processing of their personal data;

-       Shall receive any data protection notices on their behalf; and

-       Shall consent on their behalf to the transfer of their personal data abroad.

c) Monitoring and recording communications

We may monitor communications such as emails and telephone calls for the following purposes:

-       Quality assurances

-       Training

-       Fraud protection

d) Cookies and similar technologies

A cookie is a small text file which is placed onto your computer or electronic device when you access our website.  Similar technologies include web beacons, action tags, local shared objects (‘flash cookies’) and single-pixel gifs.  Such technologies can be used to track users’ actions and activities, and to store information about them.  We use these cookies and/or similar technologies on this website.

For example, we may use cookies to monitor and/or collect the following information:

-       How many times a user visits the website?

-       Which pages a user visits?

-       Location data.

This information helps us to build a profile of our users.  Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.

In addition, it should be noted that in some cases our cookies or similar technologies may be owned and controlled by third parties who will also collect personal information about you.

On the first occasion that you use our site we will ask whether you consent to our use of cookies.  If you do not, cookies will not be used.  Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser.  However, some of our website features may not function as a result.

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

This website uses tracking 

Third party technologies

Squarespace

Our site is hosted by Squarespace. Personal Information hosted by or through Squarespace is subject to their privacy policy which may or may not contain terms as protective as this Privacy Policy. By using our Site, you are agreeing to be bound by Squarespace’s privacy policy, which can be found at https://www.squarespace.com/privacy.

Google Analytics

When someone visits MyChippy.com, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it. https://policies.google.com/privacy

E-newsletter

We use a third party provider, Mailchimp, to deliver our e-newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see https://mailchimp.com/legal/privacy/.

Online Ordering / EPOS

We try to make the ordering process as convenient as possible for our customers, hence we adopt various third party technologies to efficiently facilitate these choices.  Where necessary personal information is used to facilitate the order.  NCR provides our EPOS technology (https://www.ncr.com/privacy), Lineten Ltd provides technology for the “MyChippy.com” online ordering system available through the Website, IOS & Android platforms (https://mychippy.dishdash.co.uk/privacy-policy), Deliveroo (https://deliveroo.co.uk/privacy) and UberEATS (https://privacy.uber.com/policy/) provide a delivery service for our food through their respective platforms.

Social Media

We often use social media to communicate and engage with specific audiences.  Here are some relevant private policies: Facebook and Instagram (https://www.facebook.com/about/privacy/) and Twitter (https://twitter.com/en/privacy) 

How we use your personal information

We collect information about our users for the following purposes:

Identify you and manage any accounts you hold with us; process your order; conduct research, statistical analysis and behavioural analysis; carry out customer profiling and analyse your purchasing preferences.

Who your information may be shared with

We may share your information with Law enforcement agencies in connection with any investigation to help prevent unlawful activity

We will not share your personal information with any other 3rd parties.

Marketing

We would like to send you information about products, services, offers, competitions and our business which may be of interest to you.  Such information could be sent by post, email, telephone, text message or automated call.

We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc.).  If you do opt in to receive such marketing from us you can opt out at any time (see ‘What rights do you have?’ below for further information).  If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.

Whether personal information has to be provided by you, and if so why

The provision of the following information is required from you:

-       Name

-       Telephone Number

-       Address

-       Email

This is to enable us to do the following:

Name, telephone number and address for delivery purposes;

Email – to provide receipt of purchase

We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

How long your personal information will be kept

Online ordering receipts contain: Name, Telephone Numbers, Emails and Address information. We will hold this information electronically for 7 years to satisfy UK Tax law.

Personal information will be kept no longer than necessary in each case.

Reason we can collect and use your personal information

We rely on ‘consent’ and ‘legal obligation’ as the lawful basis on which we collect and use your personal information.

Keeping your information secure

We have appropriate security measures in place to prevent personal information from being accidently lost, used or accessed in an unauthorised way.  We limit access to your personal information to those who have a genuine business need to know it.  Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.

We will also use technology and organisation measures to keep your information secure.

We also have procedures in place to deal with any suspected data security breach.  We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.  If you have any particular concerns about your information, please contact us using the details below.

Transfers of your information out of the EEA

Any transfers to non-EEA countries will be undertaken on the basis that the country, territory or one or more specific sectors in that country, or an international organisation ensures an adequate level of protection.

For more information on the basis of any non-EEA transfers, our safeguards or Commission details, please contact us as described below.  We will not otherwise transfer your personal data outside of the EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

Children and the validity of consent

Where we obtain consent from any user we will take reasonable steps to ascertain whether the user is over 13 years of age and whether the child is sufficiently informed to give valid consent.  If the user is not, parental consent will be required to provide consent for the processing of any personal information.

What rights do you have?

Under the General Data Protection Regulation you have a number of important rights free of charge.  In summary, those include rights to:

·      Fair processing of information and transparency over how we use your personal information

·      Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address

·      Require us to correct any mistakes in your information which we hold

·      Require the erasure of personal information concerning you in certain situations

·      Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations

·      Object at any time to processing of personal information concerning you for direct marketing

·      Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

·      Object in certain other situation to our continued processing of your personal information

·      Otherwise restrict our processing of your personal information in certain circumstances

·      Claim compensation for damages caused by our breach of any data protection laws

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individual’s rights under the General Data Protection Regulations (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/)

If you would like to exercise any of these rights, please:

Email, call or write to us

Let us have enough information to identify you (we must make sure you are who you say you are)

Let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)

Let us know the information to which your request relates

From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links.  If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed. 

Changes to the privacy policy

This privacy policy was published on 24/05/2018.

We may change this privacy policy from time to time.  You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.  We will also attempt to notify users of any changes email if you have opted in to receiving emails.

Contacting us

If you have any questions about this policy or the information we hold about you, please contact us by:

e-mail: info@mychippy.com

post:

MyChippy.com Ltd

55 Main Avenue

Bush Hill Park

Enfield London

EN1 1DS

or

telephone: +44(0)208 366 4499

Calls will be answered during the opening times of the shop.

We may record calls for quality and training purposes.